Case session expired on Chrome

Dear Patricio,

Please follow this article from our kb site: http://kb.bizagi.com/Knowledgebase/HOWTO-Configure-the-session-timeout

We look forward to hearing from you

Dear Juan,

I checked the article, but it says that almost all (if not all) of the timeouts are of 20 minutes (i don't have the admin credentials of the machine yet, so i couldn't check the worker processes of IIS). The problem is that i got the case session expired when i try to advance from the first form (I'm pressing the button in less than 3 minutes since the page loads). I strongly believe that the existence of my original test environment (Test_Capacitaciones) is affecting the behavior of the connection, but i don't know how (or even if i can) delete the test environment. I'm still going to check the IIS as soon as i got the admin credentials, but in the meantime if you can help me deleting the test environment to discard the possibility it would be great.

Best Regards

Dear Patricio,

It is very strange what you are facing. In order to find out what is the problem, please send us further information from your event viewer.

To start Event Viewer by using the Windows interface

1. Click the Start button.
2. Click Control Panel .
3. Click System and Maintenance .
4. Click Administrative Tools .
5. Double-click Event Viewer .
6. Click Windows Logs
7. Click Application
8. Look for the error message.

We look forward to hearing from you

Dear Juan,

I checked the event viewer and it seems that for some reason is not generating cache. Attached you'll find 2 error messages (I think these ones are the errors relating this issue) and 2 information messages generated at the same time as the last error.

Best Regards

Dear Patricio,

Thank you for your feedback. It looks like you are using IIS Express instead of IIS. Please verify if you are executing your project with IIS.

Please follow these articles:

• http://help.bizagi.com/bpm-suite/en/index.html?prerequisites_iis.htm
• http://help.bizagi.com/bpm-suite/en/index.html?web_server_configuration.htm

We look forward to hearing from you

Dear Juan,

The IIS wasn't running, I configured it based on the articles but now when I try to connect to the work portal, it sends me the error attached, I checked how to fix it, but every solution I tried failed.

If you can please guide me through this issue.

Best Regards

Dear Patricio,

In order to solve this issue, follow step 3 from this article: http://help.bizagi.com/bpm-suite/en/index.html?operating_env.htm

Regards

Dear Juan,

I made it work, thanks for the assist.

Best Regards