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can't load library

Hi! I need export my files in .doc, but i am getting the following error message. Can anyone help me?

My computer has windows 7 32 bits, office 2010 32 std, the latest version bizagi.

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Dear Mga

in order to better assist you please let us know which Bizagi version you're using (as shown in the “about” dialog as per the image below).

acercade2

best regards

Luis Emilio

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My version is 2.4 as can you see below.

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Luis Emilio Ayazo Cardona wrote:

Dear Mga

in order to better assist you please let us know which Bizagi version you're using (as shown in the “about” dialog as per the image below).

acercade2

best regards

Luis Emilio

I wait for response

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Dear MGA

A response to your question was sent to the email provided renan@.... and a ti@...please take a review of your e-mail inbox.

best regards

Luis Emilio