Can I assign a task or a case to multiple users?
I have made organization, and wanted to assign the task to multiple users at once who have a particular role. For example if user "abc" is logged in and created a case, that case can be seen by user "xyz". But now in my case it always assign the task to only one user.
I tried with "Skip assignment rules on cases created by this user" but it doesn't seems to be working.