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Bizagi not reading the response email from acepted request to proceed with case

I've configured the email complete task process as it is described in the link:

http://help.bizagi.com/bpm-suite/en/index.html?email_integration.htm

but the windows 2016 server event log shows the error below:

Error: TimeoutException: Connection failure. Timeout '200000' has been reached.

at

#=qZWz1pwwAJ0$p6qrDA3Xl1CuiPf$meQyqpO6lXFLUcpjmul8C7qgRWs_saek997R3.#=qeR2hIPS0GIv5uqhedhAM$Xp4hsFv7OabAXC4qD5ntE4=(String

#=q0_RNZNeNFec7Ztzs6ZTS2g==, Int32 #=qMxMv3m4dttlPtpy0v8x2DQ==)

at #=qTfHkPv$I6p8y4AvDLXnvZJng3JI3nVj$mYF_xobdk5w=.#=qrPdkhVBwBPEZi0U63P1YQg==(Int32 #=q0JMTtlZLQqfHBvCLO6$PdQ==)

at #=qTfHkPv$I6p8y4AvDLXnvZJng3JI3nVj$mYF_xobdk5w=.#=q17nyheRxTgEY9$ZIk_8ROA==()

at Aspose.Email.Imap.ImapClient.SelectFolder(String folderName, Boolean readOnly)

at Aspose.Email.Imap.ImapClient.SelectFolder(String folderName)

at Bizagi.MD.BusinessLogic.EmailIntegration.ImapConnector.CheckForNewEmails()

at BizAgi.Interop.EmailServices.EmailIntegrationProcessor.CheckForNewEmails(EmailProtocol protocol)

at Castle.Proxies.Invocations.IEmailIntegrationProcessorFacade_CheckForNewEmails.InvokeMethodOnTarget()

at Castle.Proxies.IEmailIntegrationProcessorFacadeProxy.CheckForNewEmails(EmailProtocol protocol)

at BizAgi.Scheduler.Email.EmailAccountBrowser.BrowseEmail()

Could you help me with this issue?

just let me know if there is something missing about the error.

Thanks

Comments (1)

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1

Dear Frederico

Under the "Email Integration" configuration, there is a "Test Connection" link. Please test your connection and let us know.

Best Regards