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Visio Import Error: startIndex cannot be larger than length of string

Anyone have any idea what this means? Tyring to Import from Visio 2016 BPMN Diagram I get this error every time.

If I save as Visio 2003-2010 format VSD I get the error:

An error occurred while trying to import Visio file: Unable to get Visio process, please try again later.

I try again then I get: An error occurred while trying to import a visio file: startIndex cannot be larger than length of string

Also why isn't there an option to crate our own mappings from custom or other stencils?

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