Answered

Unable to sign-into the modeller

Hi there,

Recently downloaded the modeller and starting using with no problems, however yesterday and today I am being asked to sign in, however the sign-in pop up keeps "hanging" so it will not allow me to sign in and use the modeller. I have waited several hours for the sign-in box to load, but it never happens. I also tried uninstalling and re-installing the modeller but this did not have have effect.

Can you help please?

Thanks

Niamh

Comments (1)

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Dear Niamh,

There must be some restrictions to the internet connection. Please follow these steps and try to sign in again.

1. Add these exceptions to the proxy

*.bizagi.*

*.msecnd.*

2. Add this URL to the safe list in the firewall

https://az804465.vo.msecnd.net

3. Verify if Ad-Aware is installed. Uninstalling this program will resolve the connection issues.

Best regards.