Unable to sign-into the modeller

Hi there,

Recently downloaded the modeller and starting using with no problems, however yesterday and today I am being asked to sign in, however the sign-in pop up keeps "hanging" so it will not allow me to sign in and use the modeller. I have waited several hours for the sign-in box to load, but it never happens. I also tried uninstalling and re-installing the modeller but this did not have have effect.

Can you help please?



Comments (1)


Dear Niamh,

There must be some restrictions to the internet connection. Please follow these steps and try to sign in again.

1. Add these exceptions to the proxy



2. Add this URL to the safe list in the firewall

3. Verify if Ad-Aware is installed. Uninstalling this program will resolve the connection issues.

Best regards.