Under Consideration

Unable to Process a Case Returned from a Pending State

Goodday,

We are currently experiencing the following problem with a number of cases initiated in Bizagi that have been Pended and that have returned from a Pending state.

Problem Description:

1. A case is pended by the user due to outstanding documentation

2. The outstanding documentation is received and attached to the case/ or the wait period expires

3. The case is then NOT being routed back to the user who initially pended the case

4. The case ends up being stuck in a Returned from Pending state

5. The user who pended the case is then unable to work/process the case

Could you please advise whether anyone else has experience similar problems and why this is currently taking place

Comments (1)

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Dear Allen,

Regarding your posted comments on the forum: please note that this forum is for dealing specifically with the Bizagi Process Modeler and its features - including questions and/or bugs, and client’s suggested ideas or positive comments.

We fully appreciate feedback. However, we would like to ask you if you could share your posts on the Bizagi BPM Suite forum (on http://feedback.bizagi.com/suite/en/), where it can be viewed and treated by the whole BPM Suite community and its experts.

This posted topic will now be deleted. Thank you for your understanding.