Solved

Unable to open a file from cloud

Hi,

I was working on one model yesterday and saved that file on cloud. I am not able to open that file today. It gives me error and says "could not connect to the server due to authorisation issues". I have tried running it as an admin and have also tried to open through the website.

Version: 3.2.6.094

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Dear Jyoti,

We’re sorry to hear you are experiencing issues with Bizagi Modeler and our Modeler Collaboration Services.

Please visit this link (https://account.bizagi.com/index.cshtml#/Modeler/forgot) to reset your password. Once you reset your password please go back to the modeler and click browse, and enter your username and new password.

If you still get the same error message please provide us with the following details so we can investigate:

•Are you able to login to the cloud via our website?

•What operating system are you using?

•Is the error happening for one specific model? Or all models hosted on cloud?

Kind Regards