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Time Analysis not working

I have placed all of the times on the time analysis section and when I run the simulation all time analysis comes up as zero. Has anyone else experienced this ? The process drawing seems accurate and all connections are in, all times are entered on each task/activity. - The only difference from previous models is that I have external entities involved and I have used the correct connections arrows (broken arrow) when the communication is outside the main organisation. Is this causing a break in the process?

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Dear Jo,

According to https://help.bizagi.com/process-modeler/en/index.html?level_2_example.htm, you only need to configure the data for Time Analysis as expected, regardless of external entities involved. We have verified that Time Analysis level is working properly for 3.3.2.033 version with the VacationRequest process from Process Xchange.

Could you please share with us the bpm file of your model and the steps that we need to replicate the simulation? Thanks in advance.

Best regards.