when I login the the login window will not close, which means that I cannot use the program....
Recently we had a problem with the authentication token and the authentication service and this was causing an undesired loop in the Sign-In process. This issue is fixed. You can also try aborting the sign-in process, closing everything and re-trying to login.
Which Modeler version are you using?
Please let us know if the problem persists.
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