Simulation Level 1 - Results "Instances Completed" is 0

When I run a Level 1 simulation the "Simulation Results" screen displays the number of "Instance Completed" is 0.

I have read all the online help and configured the simulation but cannot determine the reason why "Instance Completed" is 0.

Can you please point me in the direction of where the issue could be.

NB: I cannot attach the bpm file. Your web page advises incorrect file type.

Comments (2)


Dear Paul,

In order to analyse this issue, please attach a screenshot and the bpm file as zip file. Or you can also send this information to This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you



I have solved the issue. I re-read the documentation and had missed a step.

Thank you for responding.