Published website skips to startscreen after three clicks

Dear Schäfer,

Thank you for your feedback.

Could you please double-check with your IT team if there are some security settings which could kick in related to scripting content in your browser?

If this issue keeps showing up, could you post (or send us to modeler@bizagi.com) screenshots with further information about when is this happening (i.e, what type of tasks or information are you clicking)?

Best regards,

Dear Daisuke Okuda,

after discussion with our IT we could not solve the issue but came to following conclusions that might enable you to help us:

• Firefox is (contrary to my primary statement) not showing the described misbehaviour
• IE runs in Update version 9.0.22 (as additional information to abover stated version code)
• Deleting the IE cache did not show any effects
• The published website is located on a shared folder/storage (X:\...) and therefore underlies the "Local Intranet" security settings in IE
• The problem happens if you click tasks, swimlanes or other items that open a context popup
• E. g. clicking on embedded pictures does not lead to an unintended jump to home
• Posting screenshots wouldn't help cause the misbehaviour comes without error message
• I could send you a detailed list of our security settings as PN if helpful

Could you please give us a hint which security settings to check specificly in order to narrow it down to possible root causes?

Best regards

S. T. A. Schäfer

Dear Daisuke,

the hints you gave via email (browser history and cache settings) unfortunately did not lead to any improvements. I set up everything according to your screenshots but where not able to observe changes in the browser's behaviour. I scheduled a testing session with a local admin for this week as I'm not able to change all the browser's security settings. For this I would value further hints, where to tweek settings.

Could you get closer to possible root causes within the export function of BizAgi?

Kind regards

S. T. A. Schäfer

BTW: Best wishes for 2014 for everyone :-)

I have the same problem. It does not matter what I click, after about 3 clicks it goes to the main screen. You can click about 3 times on the same process-step, two time it shows and the third time it falls back to the startingscreen.It happens in all the processes. New build in version 2.6 en also the old ones which now are saved in 2.6

Dear Egbert,

as we needed a quick solution, this is our current work around:

• Publish process to web (creates index.html and sub-folders)
• Create a file link to the index.html file containing following target path
• "[...]\firefox.exe" -new-window "[...]\index.html"
• Share the links instead of the index files (in our case via intranet pages or mediawiki)

This forces index.html to open with firefox instead of ie which (in our case) shows no skipping to the start screen. Of course, this solution will depend on the distributed browsers in your company and whether they are installed at the same location on each machine.

Regards

Sebastian

Dear users,

Thank you for your interest in Bizagi.

We are working on this subject. We will notify you as soon as possible we have a solution.

Best Regards.

Dear Sebastian and Egbert,

Thank you for your detailed feedback.

We have produced a fix for this issue in the 2.6 version.You may download this fix to avoid this problem in IE:

• For a 64-bit installation: http://download.bizagi.com/modeler/fixes/27BMOD-220_x64.zip
• For a 32-bit installation: http://download.bizagi.com/modeler/fixes/27BMOD-220.zip

Best regards,

Today the fix was installed on my computer. The problem is solved.Thanks.Egbert