Solved
Published website skips to startscreen after three clicks
Using the "publish to web" function in BPM I create process sites containing multiple diagrams. By default this site opens with the start screen, showing all diagrams in miniature and the navigation bar on the left.
- Using both IE 9.0.8112.16421CO and Firefox ESR 17.0.9 the published process shows a misbehaviour as follows: After opening a diagram I can click open or close any elements exactly three times. The fourth click sends me back to the start screen so I have to reopen the diagram I was navigating.
As we are currently evaluating the use of BPM in our department, I would be glad for a quick solution. Kind regards S. T. A. Schäfer
Dear Schäfer,
Thank you for your feedback.
Could you please double-check with your IT team if there are some security settings which could kick in related to scripting content in your browser?
If this issue keeps showing up, could you post (or send us to modeler@bizagi.com) screenshots with further information about when is this happening (i.e, what type of tasks or information are you clicking)?
Best regards,
Dear Schäfer,
Thank you for your feedback.
Could you please double-check with your IT team if there are some security settings which could kick in related to scripting content in your browser?
If this issue keeps showing up, could you post (or send us to modeler@bizagi.com) screenshots with further information about when is this happening (i.e, what type of tasks or information are you clicking)?
Best regards,
Dear Daisuke Okuda,
after discussion with our IT we could not solve the issue but came to following conclusions that might enable you to help us:
Could you please give us a hint which security settings to check specificly in order to narrow it down to possible root causes?
Best regards
S. T. A. Schäfer
Dear Daisuke,
the hints you gave via email (browser history and cache settings) unfortunately did not lead to any improvements. I set up everything according to your screenshots but where not able to observe changes in the browser's behaviour. I scheduled a testing session with a local admin for this week as I'm not able to change all the browser's security settings. For this I would value further hints, where to tweek settings.
Could you get closer to possible root causes within the export function of BizAgi?
Kind regards
S. T. A. Schäfer
BTW: Best wishes for 2014 for everyone :-)
I have the same problem. It does not matter what I click, after about 3 clicks it goes to the main screen. You can click about 3 times on the same process-step, two time it shows and the third time it falls back to the startingscreen.It happens in all the processes. New build in version 2.6 en also the old ones which now are saved in 2.6
Dear Egbert,
as we needed a quick solution, this is our current work around:
This forces index.html to open with firefox instead of ie which (in our case) shows no skipping to the start screen. Of course, this solution will depend on the distributed browsers in your company and whether they are installed at the same location on each machine.
Regards
Sebastian
Dear users,
Thank you for your interest in Bizagi.
We are working on this subject. We will notify you as soon as possible we have a solution.
Best Regards.
Dear Sebastian and Egbert,
Thank you for your detailed feedback.
We have produced a fix for this issue in the 2.6 version.You may download this fix to avoid this problem in IE:
Best regards,
Today the fix was installed on my computer. The problem is solved.Thanks.Egbert
Same applies for me. The fix did the job. No problems encountered so far.
Great support, many thanks!
I had exactly the same problem and I have applied the 27BMOD-220_x64.zip patch according to the readme instruction but now, it only shows a totally blank internet explorer page whereas Chrome & Firefox are still working well. My client is sticking with IE. I need help.
I run IE 11 and Bizagi 2.6.0.4
Dear Verygreatmove,
We are working in this subject.
Bizagi Modeler will support Internet Explorer 11 for Q3 of this year.
We will notify you when this feature is released.
Kind regards
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