Problems with saving the file since updating to new version of bizagi

Dear Ines,

In order to analyze this problem, please send us a model or models where you are facing the problem. You can send using this way or to email: modeler@bizagi.com

Thank you in advance

Dear Ines,

According this issue, we have working to solve it. A member of our support team will contact you.

Best regards

Same Problem here.

I/we can't send you files because its impossible to save the file (containing ~4h of work).

I didn´t update the modeler since ~6 month. So i had an older Version.

Things i´ve done in the session:

- Standard process creation (new elements/connectors)

- copied a bunch of elements (complete processflow with multiple pools) from one open document into another

- changed the interface of the modeler (element properties to the right and hide it, hide the "Palette" [german editor...]

Things i've tried to be able to save, without succes:

- Removed internal subprocess links

- Removed custom artifacts (in the options and in diagrams as well)

General Info: I opened another file: I can not save this either

@Ines: Hast du eventuell auch am Interface rumgestellt? Vielleicht liegt es daran? Welche Version hattest du vorher?

Got this same problem since updating this afternoon cannot save a collaboration file created in an older version after editing.No problem saving it if I do not change it Can I get access to the previous version so I can carry on working!

Dear Users,

A member of our support team will contact you to explain what you need to do.

Regards

Thank you for your help - it works again :-)RegardsInes

I also got the same problem. Would be great if the support team could contact me for help.

Dear Maria,

In order to solve this issue, please upgrade your current version to 3.0.0.015 version. To do so, please download again the installer from: http://www.bizagi.com/en/bpm-suite/bpm-products/modeler#downloadmodeler.

Best Regards

I also had the same problem. Will try the suggested fix as posted above.

Hi I`m having a problem with the new version 3.0.0.015. I can`t save a file, it shows a message "guid should contain 32 digits with 4 dashes (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxxxx)". Please help me! thanks

Dear Mariana,

In order to best help you, please send us a copy of the model or please send it to modeler@bizagi.com.

Thank you in advance

I am having the same issue, I am already on 3.0.0.022, this error means I can't save or send my model anywhere!