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Bizagi Community | Bizagi Modeler Topic Troubleshoot Uncategorized

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Problems opening file saved in Bizagi Cloud

Error = Controls created on one thread cannot be parented to a control on a different thread

Re-installing a fresh download of the bizagi modeler software does not resolve the problem sadly enough.

If someone could help me out with this, would be great!

Kind regards,

Jan Verdickt

Files: BizagiError.PNG

The same problem

Comments (9)

Juan Zuluaga ● 3 years ago

Dear Jan,

In order to deal with your request, we require the following information:

Modeler full version

We look forward to hearing from you.

Reply URL

Jan Verdickt ● 3 years ago

Hi Juan,

Thank you for the follow-up, please find attached a screenshot of the currently installed version.

Kind regards,

Jan Verdickt

Files: BizagiModeler.P...

URL

Juan Zuluaga ● 3 years ago

Dear Jan,

Thank you for quick response. In order to deal with your request, we require steps to reproduce it and a copy of your BPM file. Please send this information to modeler@bizagi.com. This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you.

URL

Ron Peek ● 3 years ago

Same problem, same version. Is there already an solution?

URL

Juan Zuluaga ● 3 years ago

Dear Ron,

Please upgrade to our latest release: 3.0.0.022. Then apply our latest FIX according the instruction file: https://bizagi.sharefile.com/d-sa83cab59e0a4ceaa

Regards

URL

Ron Peek ● 3 years ago

Dear Juan,

The same problem still continuously occurs. Unfortunately the link to your Fix isn't accesable anymore.

Kind regards,

URL

Juan Zuluaga ● 3 years ago

Dear Ron,

Please use this new link: https://bizagi.sharefile.com/d-s53e16101ba64a42b.

We look forward to hearing from you

URL

Daiane Almeida Carlos ● 2 years ago

Olá boa tarde!!

Estou com problemas para abri um fluxo que eu crie e salvei no Bizagi Cloud ao abri o fluxo mesmo apresenta erro - Object reference not set an instance of an object.

Files: Falha.JPG versão.JPG

URL

Juan Zuluaga ● 2 years ago

Dear Daiane,

To help to solve it, Please inform us these questions:
Can you work on this file locally?
Can you access to the clod to view your diagram?
Does the problem happen at the moment to save the file to the cloud?
Have you already created an account in our cloud site?

We look forward to hearing from you

URL