Español Go to Studio community Go to Bizagi.com

Bizagi Community | Bizagi Modeler Topic Troubleshoot Uncategorized

Solved

Printing problems with new version: truncated connectors and words

Hello,

Since the installation of the new version, when we print directly or print on our "Adobe" printer, parts of the models (connectors and words) fade or disappear (see attached file). This leaves us unable to deliver readable material!

Thank you in advance for your help.

Files: access_manageme...

The same problem

Comments (9)

Juan Zuluaga ● 3 years ago

Dear Marielle,

Regarding this issue, please apply our latest FIX to solve it according the instruction file: https://bizagi.sharefile.com/d-s2442abeb8b04d82b.

In our latest version, there is an option to publish as PDF format. For further information: http://help.bizagi.com/processmodeler/en/index.html?pdf_documentation.htm

We look forward to hearing from you

Reply URL

Marielle Schneider ● 3 years ago

Dear Juan,

Thank you for the new link. The FIX has been applied. Connectors are OK now but letters/characters are still of poor quality (see attached files).

Regards,

URL

Juan Zuluaga ● 3 years ago

Dear Marielle,

We require to reproduce it. Please send a copy of your bpm file to modeler@bizagi.com. This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to heariong from you

URL

Marielle Schneider ● 3 years ago

Dear Juan,

Did modeler@bizagi.com receive the bmp files I sent yesterday?

Best

URL

Juan Zuluaga ● 3 years ago

Dear Marielle,

Yes, we have received them. We are going to analyse them.

Regards

URL

Marielle Schneider ● 3 years ago

Hello,

It's been almost a week since I inquired about the printing problem we encounter. This issue is getting urgent as we need to publish our models on Nov. 8th.

To further illustrate the poor quality of the printing here is the Bizagi Logo.

We are currently printing our models on the version 2.0.9 we kept on a single computer. As you can imagine, it is very annoying to print all the models on that only computer, disturbing its user.

Would you be kind enough to give me some feed back, or better, a valuable work around.

Best

Files: bizagi_logo.PNG

URL

Juan Zuluaga ● 3 years ago

Dear Marielle,

We have escalated this issue to our product team. As soon we received news, we will write back.

Regards

URL

Juan Zuluaga ● 3 years ago

Dear Marielle,

Regarding this new issue, please use the "Print" option directly instead of "Print Preview" option. The print preview option uses an external component which decreases quality to some elements.

hmfile_hash_abedaf6e

The "Print Preview " option will be solved in a future release.

Regards

URL

Marielle Schneider ● 3 years ago

Dear Juan,

This is bad news for us. The workaround to use Print instead of Print Preview won't do because our processes have to be described with metadata in header (logo & title) and footer (date, redactors, logo).

So it looks we need to roll back on V3.0 which do not have the Print Preview problem.

Also, could you please delete, on your issue tracking platform, the test_print_remise_diplomes.pdf file that I attached to a message two weeks ago.

Best regards,

Marielle

URL