Not a Problem

Printing error after preview

Description

Open Proces Modeler: Diagram 1 is opened with proces 1 (New BPM file)

Choose Print Preview

Click Print

Error (see attachment)

This happens on all BPM files after I upgraded to version 2.8.0.8 today.

Workarounds

If you choose Print or Quick Print the error does not occur.

Best Answer
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Dear Geert,

After we analyzed this question, we found that the problem is caused by some themes. When it changes the desktop theme back to Windows 7 Basic, the issue in the software resolves.

Regards

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Also if you choose Quick Print in Quick Preview it is printed but you cannot set the Fit to 1 page in the size menu iof the Print Preview or choose the color, since the default settings are used: multiple pages, black & white etc ...

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Dear Geert,

After we analyzed this question, we found that the problem is caused by some themes. When it changes the desktop theme back to Windows 7 Basic, the issue in the software resolves.

Regards

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Hello Juan,

I tried resetting the them back to Windows 7 Basic, but I get the same error, even after restrating bizagi. See the attachment for the error details and the changed theme.

Kind regards

Geert

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Dear Geert,

In order to solve this issue, please enter to Services in the Control Panel and start the Themes service if this is not started. Then, you should also select and enable all components of the Windows 7 Aero theme.

If this does not work or does not have administrative rights and/or it is a computer on a corporate network you can check with your system administrator to let him fully operational the appearance settings of the machine.

Best Regards