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Object reference not set to an instance of an object error

I am working on a diagram which is stored in Modeler Services and when I try to open it, I get the Object reference not set to an instance of an object error message and I cannot open the diagram.

I had this problem earlier, and am apparently stuck with a diagram that I cannot open, and cannot delete from the folder. I decided to just start over from scratch, and now the replacement diagram has the same issue and I cannot open it.

Bizagi is becoming unusable to me. In searching, I find reference to this same error on postings 4 years ago. Is there someone I can talk to?

Comments (2)

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I have the same experience - I can move these diagrams to a folder - but cannot open the diagrams or delete them.

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Dear all,

We hope you are having an excellent day.

Our product team made the required adjustments to solve this request. On the following link, you will find the installation files of the 3.8.0.191Bizagi version that contains the mentioned adjustments:

https://bizagi.sharefile.com/d-s88b2f5d453a94c05afebb18cbc2b2ec1

Please let us know if your request was solved after using this version or if we can be of further assistance.

Thank you in advance for your answer.

Best regards,