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My Bizagi Modeler 3.0.0.022 doesn't open

When I try to open Bizagi Modeler version 3.0.0.022 or a file saved before, it iniciates to load but it just doesn't open.

It seems to be opening, but it does not. I just desintalled and installed again, but it didn't work. How can I solve this?

Comments (12)

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Dear Juliana,

To solve this issue, please follow these steps:

  1. Go to installation path: C:\Program Files\Bizagi\Bizagi Modeler\Modeler
  2. Right click on BizagiModeler.exe and select "Run as administrator"

Sometimes this problem appears because the user doesn´t have enough rights on the modeler.

Besides, you can apply our latest FIX according instruction file: https://bizagi.sharefile.com/d-sbe307bac0d047e2b

Regards

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Hi,

I have the same problem. Neither admin account nor the latest patch listed above fixed it. It works on other pcs - a Win 7 pc and a Win 10 pc. Does it need Java?

Thanks

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Dear Lisa,

In order to help you to solve this issue, please send us your application event viewer log. Please follow these steps:

  1. Click Start, point to Programs, point to Administrative Tools, and then click Event Viewer.
  2. In the console tree, click Windows Log. and then click on Application

We look forward to hearing from you

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Hi Juan,

I've attached the 2 error logs from the Event Viewer. I hope that helps.

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Thank you Lisa,

We are going to analyse them. We will write back as soon as we can.

Regards

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Dear Lisa,

After our analysis, it can be problem of your .NET Framework or another installed program in your computer. Please reinstall the framework. If the problem continues, please try in another Windows according our system requirements: http://help.bizagi.com/processmodeler/en/index.html?system_requirements.htm

Regards

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Hello everyone,

I just had the same problem with the .Net Framework error's and everything. After a lot of searching and trying all Juan's hints, I just found with a friend what the problem is. Apparently somehow if you project the Bizagi flows on an beamer/external monitor it doesn't change back to your PC screen when disconnecting the external monitor.

I projected my pc on an external monitor again and there it was. I simply draw the screen back on my pc screen and changed the screen settings.

I never had this issue with another program before so I can imagen there are some people with the same issue. I don't know if this is the problem for everyone but I hope this helps for some people to solve the problem.

Cheers Ben

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Dear Benjamin,

We saw this issue with another user as you said, and it happens when there are two screens.

Our product team found a solution to this problem. You can download it and apply it according the instructions file: https://bizagi.sharefile.com/d-s40265a9a111473d8

Regards

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Hi Juan

Can't seem to open the shared file; saying "The link you are trying to access does not exist.". Do you mind emailing it directly?

Thank you

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Hi Juan

Can you share this instruction again? I have this issue at the moment and can't connect to a second screen

Regards

Charis

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Many Thanks Juan!

Kind Regards

Ben

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Dear Benjamin,

We have fixed these kind of issues in our latest 3.3.0.076 version. Please download it from our web site (at https://www.bizagi.com/es/productos/bpm-suite/modeler) and proceed to upgrade it.

Best Regards