Login at each launch and not working

On the web:

By using firefox or chrome under windows 10, i can't login my account on http://account.bizagi.com.

To make it work, i have to reset the password but then if i logout, same problem, i have to reset on each login.

In Modeler :

Here the login is asked at each launch but never works

The same problem

Comments (4)

Juan Zuluaga ● 11 months ago

Dear Alexandre,

There must be some restrictions to the internet connection. Please follow these steps and try to sign in again.

Add these exceptions to the proxy

*.bizagi.*
*.msecnd.*

Add these URL to the safe list in the firewall

Verify if Ad-Aware is installed. Uninstalling this program will resolve the connection issues.

Another solution is to add Bizagi.com site in the Trusted Sites of your Internet Explorer. Please check these instructions for Internet Explorer 11:

Open Internet Explorer, select the Tools button, and then select Internet options.
Select the Security tab, choose Trusted sites, and then select Sites. You can add sites to the zone you chose, or delete sites that you do not want longer in this zone.

Regards

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Alexandre Emeriau ● 11 months ago

Hi Juan,

I did something more straightforward, i went to a computer without a firewall => same problem but to be sure i have the right password , the test would be valid after a password reset so i click on forgot password but the thing is i never receive the email with the code so from that point everything is blocked and can't be tested.

Do i create another account ? or can you change the email contact for me ?

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Juan Zuluaga ● 11 months ago

Dear Alexandre,

We can modify the password. A member of our support team will send an email with the new password.

Regards

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Alexandre Emeriau ● 11 months ago

Thank you, waiting for the new password then

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