Solved

Last Bizagi Modeler Version Not starting after last windows update (01/14/2016)

Hi,

today, after few days, i want to use modeler, when i start the exe file, it stop immediately.

I unistall modeler and attempt do reinstall, but when i start installer, it stop immediately.

One thing is changed from last succesfull utilization: WINDOWS UPDATE....

I run Modeler on Win 8.1 PRO.

Tnx a lot. HELP!!

Franz

Comments (8)

photo
1

I found the cause: KB 3133431 (Windows Update Package) installed on 01/14/2016.

When i unistall it Bizagi setup and application go normally!!!

TNX a lot

Franz

photo
1

Sorry, the problem persist!!!

In Windows Event Viewer:

Applicazione: BizagiModeler.exe

Versione framework: v4.0.30319

Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.

Informazioni sull'eccezione: System.IO.FileLoadException

Stack:

in BizagiProcessModeler.ProcessModelerApplicationBase..ctor(BizagiProcessModeler.ProcessModelerApplication)

in BizagiProcessModeler.Program.Main()

AND

Nome dell'applicazione che ha generato l'errore: BizagiModeler.exe, versione: 3.0.0.15, timestamp: 0x564b58ca

Nome del modulo che ha generato l'errore: KERNELBASE.dll, versione: 6.3.9600.17415, timestamp: 0x54505737

Codice eccezione: 0xe0434352

Offset errore 0x0000000000008b9c

ID processo che ha generato l'errore: 0x23b4

Ora di avvio dell'applicazione che ha generato l'errore: 0x01d1510836a0a7fc

Percorso dell'applicazione che ha generato l'errore: C:\Program Files\Bizagi\Bizagi Modeler\Modeler\BizagiModeler.exe

Percorso del modulo che ha generato l'errore: C:\Windows\system32\KERNELBASE.dll

ID segnalazione: 757a5faf-bcfb-11e5-826a-340286e20774

Nome completo pacchetto che ha generato l'errore:

ID applicazione relativo al pacchetto che ha generato l'errore:

HELP!

TNX

Franz

photo
1

Dear Francesco,

In order to follow-up this problem, please give us further information about your environment:

  • Modeler full version
  • Screenshot of the problem
  • .NET Framework version

Looking forward to hearing from you

photo
1

Hi,

  • Modeler full version - BizaVersion 3.0 (14/11/15)
  • Screenshot of the problem - not possibile, the application not start
  • .NET Framework version - Microsoft .NET Framework 4.5.2.

I attach memory dump in file report.rar

My collegues have the same problem.

Tnx

Franz

photo
1

Dear Francesco,

Please try to reinstall your .NET Framework and Bizagi.

Looking forward to hearing from you

photo
1

Hi Juan,

i've already do it.

Nothing change!

photo
1

Dear Francesco,

Thanks to try it. A member of our support team will contact you to check your environment.

Best Regards

photo
1

Dear Francesco,

The problem of your Bizagi Modeler was rights. After we uninstalled your process modeler and install again our latest version: 3.0.0.022 downloaded from http://www.bizagi.com/en/bpm-suite/bpm-products/modeler#downloadmodeler. We could start the process modeler following these steps:

  1. Right click on exe file
  2. Run as Administrator

Best regards