Inconsistency between number of instances versus resources

I have a question in a simulation. In one of the tasks I assigned 12 resources and in 3 days 858 instances were completed according to the process, time and calendar configuration. In the same task I reduce resources to only 2 and the number of completed instances increase. Does this seem like a paradox to me, in my understanding should I also reduce the amount of tokens completed or am I wrong?

I am simulating a 1 level and 2 level Call Center.

Could you clarify this? Attached to the settings to assist in the analysis.


Alex Simas

Comments (1)


Dear Alex,

After we analysed this question with our product team, the result is:

If you assign 12 resources to a task and 12 to all calendars, and then you assign 2 resources to a task and 2 to all calendars, at the end the result should be equal due to in both cases the amount of available resources is the same to the amount of resources to a task.

One thing that we were able to see in resources settings of scenario for "Periodo_almoço" calendar which has 8 resources availables instead of 12 resources. It is a change that makes to get different data.