Solved

Images disappear wheni reopen a file

I create a process flow and insert images. Then I save the file.

When I reopen the file the images are not there

Please see attachment

Thanks for your help

Ian Traboulay

Comments (5)

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1

Dear Lan,

We are working to reproduce this issue, but we have not been able to get it. We would like to know the following information:

  • Windows version, architecture (x32 or x64 Bits), services pack
  • .Net Framework versions
  • Modeler version and architecture (x32 or x64 Bits)
  • Have you applied any fix to your current version?
  • Steps to reproduce it

We look forward to hearing from you

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Hi Ian,

I also had this issue. When I was testing it with v3.1.0.0.11 (x64) to get the replication steps, I deleted the image artifact from my drawing and re-added it (which appears to have fixed the problem). Not sure what the issue was, but its fixed somehow. Fingers crossed it stays that way.

Thanks

Peter

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Dear Peter,

Regarding this issue, we have resolved a similar problem. Please apply the following FIX according the instruction file: https://bizagi.sharefile.com/d-sa89097b33ec474c9

Regards

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I am facing the same problem. Whenever I close a project I am working on, then reopen it, all the presentation action images I attached to the tasks dissapear.

The file above is no longer working :/

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Dear Ailton,

Regarding your question, we have released our latest 3.2 version. Please check our release notes at: https://www.bizagi.com/en/release-notes-modeler

Best regards

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