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Failed to upgrade Bizagi Modeller (x86) v2.4.0.8 to v3.1.0.011 on Win 10

Received new Win10 laptop built by our helpdesk team. Bizagi Modeller v2.4.0.8 already installed. (btw, Former Win 7 laptop had Bizagi Modeller v3.1.0.011 installed and working fine.) So Bizagi's window on startup recommends to Upgrade to v3.1.0.011 which is fine. I downloaded and our helpdesk team ran the the BizagiModellerSetup_x86.exe on Win 10 with Admin privileges. I chose the option that was neither "Fix" nor "Remove", I believe it was called "Modify". I ran then ran Bizagi Modeller again and it looks like it is still version v2.4.0.8, because it still prompts me to download the upgrade to v3.1.0.011. Did I do something wrong or missed a step? Any guidance would be appreciated.

Comments (2)

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Dear Andrew,

We recommend to uninstall your Modeler version 2.4. Then install our latest 3.1 version (3.1.0.044) which includes some fixes. You can proceed to download from: https://bizagi.sharefile.com/d-s8ea90cc64df43c09

Once you have downloaded it, proceed to install following this article: http://help.bizagi.com/process-modeler/en/index.html?install_and_register.htm

Regards

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Thank you for your quick response. I will give it a try.