Error Importing Process from Bizagi Modeler to Bizagi Studio

Dear SiYung,

To avoid this problem, bear in mind to have the latest version of Modeler and the latest version of Studio. In addition, be sure to have the IIS correctly according this link: http://help.bizagi.com/bpm-suite/en/index.html?prerequisites_iis.htm. Joining these three elements, you will be able to create and import a diagram.

We look forward to hearing from you

Dear Juan,

I've followed all these instructions and it still doesn't work.

Is there anything else I can do?

Thanks

Dear SiYing,

Thank your for feedback. Please tell us the full version of two applications.

1. In addition, please check out if there is any error message on your event viewer. To start Event Viewer by using the Windows interface
2. Click the Start button.
3. Click Control Panel .
4. Click System and Maintenance .
5. Click Administrative Tools .
6. Double-click Event Viewer .
7. Click Windows Logs
8. Click Application
9. Look for the error message.

We look forward to hearing from you

Dear Juan, thanks for prompt reply.

My application versions are as images shown below.

In the Event Viewer I found the information (not marked as error) as below:

Bizagi Scheduler Service was stopped succesfully

Bizagi Scheduler Service was started succesfully

Interval=30000

AutoReset=True

Thanks.

Dear SiYing,

Thank you for your feedback. Please follow these steps before to make a new test.

1. Make sure that the user belongs to Bizagi and administrator group
2. Verify that you are able to create a project in studio following this article
3. Make a new test.

If the problem continues, then we require to make some test in our labs using your bpm model. Please send us a copy of it to modeler@bizagi.com. This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you