Error "An underlying connection was closed: The connection was closed unexpectedly"


I am using Bizagi

I am trying to publish a Bizagi file to the shared point but it gives the error "An underlying connection was closed: The connection was closed unexpectedly".

I tried to publish another Bizagi file to the same shared point. It went well without problem. So I guess the problem was not with the shared point (?)

So I am not sure what's the problem with the first file. I tried many times but it still showed the same error.

Would appreciate your support. Thank you very much.


Linh Han

PLease help to fix it. Thank you very much. Linh Han

Comments (1)


Dear Linh,

We are sorry to hear that you are experiencing issues with the Bizagi modeler. We noticed you are running an older version of Bizagi, we highly recommend updating to the latest version as our product team is constantly upgrading the application and addressing issues.

You mentioned this problem is isolated to only one diagram. For this reason we require a copy of your BPM file in order to find out a solution of this new message. Please send us a copy of this file to This information will be treated as strictly confidential and the file will be deleted once it is no longer needed for support purposes.

We look forward to hearing from you