In Progress

Cursor keeps disappearing

I am having problems whilst editing diagrams and the cursor going invisible.

The mouse is working and if I can align it over an object I can see the shadow and click to select but in a large diagram it is hopeless trying to find where the pointer is.

I am using Windows 10 and latest version of Bizagi.

Regards

Gordon

Comments (3)

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1

Dear Gordon,

Regarding this problem, please tell us the following information:

  • Memory RAM
  • Processor
  • Full Windows version
  • How large is your diagram?
  • Can we have a copy of it? If it is possible, please send it to modeler@bizagi.com. This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you

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1

Hi Juan

I am using Windows 10 Home version 1607

64bit 4GB memory

Intel i5 4210u 1.7/2.4GHZ

It has happened on more than one diagram. The diagrams are not so big but the whole model is growing. I use a lot of embedded screenshots to illustrate the process hence the size.

The modeller still works but I can't see where the cursor is. If I then switch to another window all other software working fine. The problem is intermittent, I haven't found a set of circumstances that cause it.

I have to save and close the model and reopen to recover.

Regards

Gordon

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1

Dear Gordon,

Thank you for your feedback. It is very difficult to reproduce in another machine. You can test your diagram in another machine and tell us the result.

We look forward to hearing from you