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connection problem

Hello,

Since this morning I have a connection problem: when I launch bizagi a connection page appears and when i try to be connected to my account by entering my loggins it shows me the official website of bizagi instead of connect me in the modeler in order to make diagrams as it used to do.

Please help me!

Comments (3)

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Dear Ilyas,

Recently we had a problem with the authentication token and the authentication service and this was causing an undesired loop in the Sign-In process. This issue is fixed. You can also try aborting the sign-in process, closing everything and re-trying to login.

Which Modeler version do you have?

Please let us know if the problem persists.

Best regards.

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Hello,

I have the same problem. Is it a solution to avoid this loop ?

Thanks,

Best Regards,

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Dear users,

This incident has been reported. We appreciate your feedback. We notice you that we are already working to find a solution to both issues blank-page and loop in the login window, mainly in the most recent versions (3.6 and 3.5) and in later versions too. Thanks for your understanding and patience.

Regards.