Answered

Coloured printing

Since I`ve updated my BizAgi, it`s not possible to print in colour anymore. How can I print coloured diagrams like before?RegardsChristian

Best Answer
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Dear Chrischan,

We have analyzed this subject, and unfortunately, we have not been able to reproduce this issue (in order to track down the cause).

We are concerned with it mainly because we have not received notice from

other users in the Process Modeler Community reporting this same

behavior.

We are afraid we have no further recommendation other than asking you to

kindly review the printer status and its settings with your IT team.

Best regards,

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Dear Christian,

Regarding this issue, we would first recommend you to troubleshoot your printer in order to review its settings and its colour ink availability. Please double-check this, as we have reviewed that in Bizagi version 2.3.0.5 there should be no issues to colour-print your diagrams.

Best regards,

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Good morning Daisuke,

thanks for your answer, but the printer

is fine, all settings are like before. Nothing changed. Colour printing is only

with BizAgi not possible. With all other software colour printing is possible.

Best regards

Christian

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Dear Christian,

Please ensure too that your model is not set to be viewed as black and white only, and that your printer preferences do include color configuration:

fbprintcolor1

fbprintcolor2

If you have already reviewed this, could you please specify us:

* Which operating system (+service packs, set regional language and bits supported) you are using?

* Are you printing directly from the print option or from a previous print preview?

Best regards,

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Hi Daisuke,thanks for your feedback.Here are more than one computer, which can`t print in colour anymore. Different service packs and configurations except one thing, on each computer Windows 7 is installed . So I don`t think that the "mistake" is on the computer. Like I wrote, with all other software colour printing is possible. Looks like the printer is Ok.BizAgi is not viewed as black and white only and the colour printer is set up with the same settings than before. Best regardsChristian

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0

Dear Chrischan,

We have analyzed this subject, and unfortunately, we have not been able to reproduce this issue (in order to track down the cause).

We are concerned with it mainly because we have not received notice from

other users in the Process Modeler Community reporting this same

behavior.

We are afraid we have no further recommendation other than asking you to

kindly review the printer status and its settings with your IT team.

Best regards,

photo
0

I am having the same problem as reported by Christian. The diagram shows

in color on the screen and in the Print Preview window, but still comes

out in BW on the printer. On the Bizagi View tab the "Black and white"

checkbox is not ticked. My printer prints color just fine from all other

applications, and I've double-checked that the Printing Preferences

BW/Color option is set to Color. I am running version 2.8.0.8 32-bit.

What do I need to do to get the diagrams printed in color?

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Dear Craig,

We would like to know if you followed the Daisuke´s posted comment. If it does not work, try this solution, enter to Services in the Control Panel and start the Themes service if this is not started. Then, you should also select and enable all components of the Windows 7 Aero theme. If this does not work or does not have administrative rights and/or it is a computer on a corporate network, you can check with your system administrator to let him fully operational the appearance settings of the machine.

Best Regards

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Good morning Craig,

some days ago I tried the (older) 2.7.0.2 in 64 bit. Same trouble like before...no colour printing possible.Now I tried the (older) 2.7.0.2 in 32 bit => Everything works fine. Coulour printing works!!!

best regards

Christian