Since I`ve updated my BizAgi, it`s not possible to print in colour anymore. How can I print coloured diagrams like before?RegardsChristian
We have analyzed this subject, and unfortunately, we have not been able to reproduce this issue (in order to track down the cause).
We are concerned with it mainly because we have not received notice from
other users in the Process Modeler Community reporting this same
We are afraid we have no further recommendation other than asking you to
kindly review the printer status and its settings with your IT team.
Regarding this issue, we would first recommend you to troubleshoot your printer in order to review its settings and its colour ink availability. Please double-check this, as we have reviewed that in Bizagi version 18.104.22.168 there should be no issues to colour-print your diagrams.
Good morning Daisuke,
thanks for your answer, but the printer
is fine, all settings are like before. Nothing changed. Colour printing is only
with BizAgi not possible. With all other software colour printing is possible.
Please ensure too that your model is not set to be viewed as black and white only, and that your printer preferences do include color configuration:
If you have already reviewed this, could you please specify us:
* Which operating system (+service packs, set regional language and bits supported) you are using?
* Are you printing directly from the print option or from a previous print preview?
Hi Daisuke,thanks for your feedback.Here are more than one computer, which can`t print in colour anymore. Different service packs and configurations except one thing, on each computer Windows 7 is installed . So I don`t think that the "mistake" is on the computer. Like I wrote, with all other software colour printing is possible. Looks like the printer is Ok.BizAgi is not viewed as black and white only and the colour printer is set up with the same settings than before. Best regardsChristian
I am having the same problem as reported by Christian. The diagram shows
in color on the screen and in the Print Preview window, but still comes
out in BW on the printer. On the Bizagi View tab the "Black and white"
checkbox is not ticked. My printer prints color just fine from all other
applications, and I've double-checked that the Printing Preferences
BW/Color option is set to Color. I am running version 22.214.171.124 32-bit.
What do I need to do to get the diagrams printed in color?
We would like to know if you followed the Daisuke´s posted comment. If it does not work, try this solution, enter to Services in the Control Panel and start the Themes service if this is not started. Then, you should also select and enable all components of the Windows 7 Aero theme. If this does not work or does not have administrative rights and/or it is a computer on a corporate network, you can check with your system administrator to let him fully operational the appearance settings of the machine.
Good morning Craig,
some days ago I tried the (older) 126.96.36.199 in 64 bit. Same trouble like before...no colour printing possible.Now I tried the (older) 188.8.131.52 in 32 bit => Everything works fine. Coulour printing works!!!
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