In Progress

Can't open any of my models

Whenever I try to open any of my models on Bizagi, I get a continuous loading screen, ended up by a message saying: "An unknown error has been thrown in the Catalog3 Client, please check the inner exception. Parameter: Root 3aae912b-3ea2-4811-bfe4-248baa554285".

I've tried it on three different computers, all of them running Windows 7.

I really hope I won't lose all the projects I've been working on.

Waiting for response.

Comments (1)

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Dear Igor,

In order to resolve it, please send us a copy of your models to modeler@bizagi.com. This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you