In Progress

Can't open any of my models

Whenever I try to open any of my models on Bizagi, I get a continuous loading screen, ended up by a message saying: "An unknown error has been thrown in the Catalog3 Client, please check the inner exception. Parameter: Root 3aae912b-3ea2-4811-bfe4-248baa554285".

I've tried it on three different computers, all of them running Windows 7.

I really hope I won't lose all the projects I've been working on.

Waiting for response.

Comments (1)


Dear Igor,

In order to resolve it, please send us a copy of your models to This information will be treated as strictly confidential and the file will be deleted once it is no longer necessary for support purposes.

We look forward to hearing from you