Solved

Cannot uninstall Bizagi Modeler 3.0.0.022 - no uninstall option from Programs and Features

Dear Bizagi team,

I would like to install the latest version of Bizagi Modeler 3.1.0.011 but cannot because I have no option to uninstall the currently installed version 3.0.0.022.

In my Win10 laptop (for which I am an admin) I only have the option to "repair" the installed program from the Control Panel\Programs and Features.

Please provide the steps to manually remove the program, and think about ensuring that future versions can be uninstalled automatically, or that a manual procedure is described in the Modeler documentation.

Thanks

Best regards

Benjamin

Comments (4)

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Dear Bizagi team, note that my Win10 laptop (64bit) is running .Net Framework 4.6.1 (Microsoft release code 394254)

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Dear Benjamin,

We are going to analyse it. As soon as possible, we will write back.

Regards

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HI!

I have the same for a week now, tried to use cleaner to completely remove the registry key. MY bizagi modeler version is 3.1.0.011 before I was ask to upgrade to 3.2. Same situation as stated above I am encountering now. I have pending project delivery and I cannot update my diagrams because I cannot open my file.

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Dear Catherine,

In order to resolve it, please run as administrator this Microsoft application (https://support.microsoft.com/en-au/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed). Then, proceed to download 3.2 version and proceed to install as administrator, too.

Best Regards

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