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cannot share my model

"The following user is not part of the subscription. the subscription owner must add them before you can share it with them"

I subscribed for workgroup plan . I am the subscription owner. I added my colleague email then I tried to share my model and I got the above message.

your support on this matter is highly appreciated

Comments (1)

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Dear Hussein,

Sorry for the delay in our response. To proceed, please attach the following files and/or answer the following questions:

1. Is the workgroup membership still active?

2. Screenshot of your plan administration to see the list of users.

3. If it's possible, please attach a screenshot of the invitation email received by the target user added.

4. What is your colleague email? Thanks.

We look forward to hearing from you.

Regards.