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cannot share my model

"The following user is not part of the subscription. the subscription owner must add them before you can share it with them"

I subscribed for workgroup plan . I am the subscription owner. I added my colleague email then I tried to share my model and I got the above message.

your support on this matter is highly appreciated

Comments (2)

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Dear Hussein,

Sorry for the delay in our response. To proceed, please attach the following files and/or answer the following questions:

1. Is the workgroup membership still active?

2. Screenshot of your plan administration to see the list of users.

3. If it's possible, please attach a screenshot of the invitation email received by the target user added.

4. What is your colleague email? Thanks.

We look forward to hearing from you.

Regards.

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Dear Andres,

I and my colleague have the same problem, trying to collaborate on modeling a test process.

I could not add a second user to share a process model and got the following error:.

"The following user is not part of the subscription. the subscription owner must add them before you can share it with them"

I subscribed for workgroup plan .

We would like to evaluate 2 users remotely working on a process model.

We have 30-day trial of Modeler Services – Workgroup Trial.

My user account is:

dung.phan@fiscal.treasury.gov

And my colleague's account is:

ccarroll1213@yahoo.com

Thank you so much for your help.

Regards, 

Dung A. Phan