In Progress

cannot share my model

"The following user is not part of the subscription. the subscription owner must add them before you can share it with them"

I subscribed for workgroup plan . I am the subscription owner. I added my colleague email then I tried to share my model and I got the above message.

your support on this matter is highly appreciated

Comments (1)


Dear Hussein,

Sorry for the delay in our response. To proceed, please attach the following files and/or answer the following questions:

1. Is the workgroup membership still active?

2. Screenshot of your plan administration to see the list of users.

3. If it's possible, please attach a screenshot of the invitation email received by the target user added.

4. What is your colleague email? Thanks.

We look forward to hearing from you.