Answered

Cannot open offline model anymore

I have saved a model in the cloud, then changed to work offline. When I tried to change to work online again, I got the error "Value cannot be null. Parameter name: source", and then "Control created on one thread cannot be parented to a control o a different thread".

Now I can't open the model anymore (also tried restarting bizagi). The older online version is still there. I can open it in the browser via model.bizagi.com, but I can't open it in Bizagi, since it is locked.

Comments (8)

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Dear Thomas,

We are working to solve it as soon as possible. In order to reproduce this problem in our labs, please send us the following information:

  • Architecture of the Modeler(x32 or x64)
  • Windows version
  • BPM file (it can be sent to modeler@bizagi.com)
  • Steps to reproduce it

Thank you in advance

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Juan Zuluaga wrote:

Dear Thomas,

We are working to solve it as soon as possible. In order to reproduce this problem in our labs, please send us the following information:

  • Architecture of the Modeler(x32 or x64)
  • Windows version
  • BPM file (it can be sent to modeler@bizagi.com)
  • Steps to reproduce it

Thank you in advance

Hi Juan,

I'm working with the x64 Modeler on Windows 10.

I've sent the file by email.

Steps:

- Import a bpmn-File created with another tool

- Made some changes (colours, texts)

- Save it in the cloud

- Check out the model

- Switch to working offline

- Attach a pdf document to a task

- Switch to working online again - which doesn't work anymore

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Dear Thomas,

Thank you very much for your feedback. Our team is working to solve it.

Regards

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Dear Thomas,

Our Product team has resolved this issue. Please apply the following FIX according README file: https://bizagi.sharefile.com/d-s7116bdb7fd34f97b.

Regards

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Hi Juan,

yes, it's working now.Thank you and the product team for the quick reaction and solution!

Best regards

Thomas

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I have the same problem.

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hi,

I have this problem now,

when I click on "work online" it shows:" value cannot be null, parameter name: key"

there wasn't any file in the link above

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Dear Users,

To reproduce it, please give us details of this issue:

  • How can we reproduce it?
  • Modeler version
  • Screenshot

We look forward to hearing from you