Solved

Cannot apply activation code

V3.1.0.011 64bit

Cannot apply activation code. Apparently I already have one but I have never purchased or applied one. Also if I already have one why can I not changwe the logo?

Comments (4)

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1

Dear Anton,

In order to solve this issue, a member of our support team will contact you.

Regards

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Second day after I logged the issue the first time, had to log it twice and send an email to get a response. Seems like licensing is a bit of an issue. The support team contacted me and I followed the steps, which was wrong, and obviously it did not work. How difficult can this be? Pay for license, get license, apply license. Let me guess what the next step will be - a) Reboot, b) uninstall and reinstall, c)boot in safe mode

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Dear Anton,

For any reason, there is no a folder called BizAgiProcessModeler. That is why any of those

ways work. Please create the folder and paste the file according the email instruction.

Modeler

will read the license from C:\ProgramData\BizAgiProcessModeler\users.lic

Regards

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The symptom was that the folder did not exist so when I created it, it fixed the problem thanks.

The problem though is that the install did not create the folder. This resulted in other symptoms as well such as the misleading message that a license is already activated. So while my problem is resolved the root cause will hopefully be addressed.