Known

Cancel trial subscription

I want to join another paid subscription (by invitation) but since I have this trail subscription nothing happens... The owner of the other subscription can not invite me: 'invitation pending' (which is not true).

Also the model.bizagi.com website is very very very slow......

Comments (3)

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Dear Paul,

The owner of the other subscription (workgroup or enterprise) must cancel and then resend the invitation. And you must click twice on the "Accept invitation" link to join a new subscription. It will work after two or three times while the server is refreshing your account information (i.e., you need to repeat the operation that is shown at the attached image). Please let us know the results of the operation.

Best regards.

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Your assumption is incorrect. The owner of the other subscription does not have my account as an ooutstanding invitation. There is nothing in his plan to cancel. The modeler service - managae plan i snot functioning correctly here.

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Who gives support to know why It does not permit to share information with a new user invited?

This is the message that appears:

The following users are not part of the subscription. The subscription owner must add them, for you to share the model with them.

The user was added and the invitation accepted. But it was not registered to share the information.