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Bizagi shoutdown

Hi,

I was working at Bizagi, and suddenly the system shutdown. I lost all the information, since the last time I had saved.

Can someone help me with this?

Thank you in advance,

Ana Filipa

Files: Bizagi problem.PNG

The same problem

Comments (5)

Juan Zuluaga ● 4 years ago

Dear Ana,

We would like to know if both the BPM file and Modeler application are broken. Please give us details of Modeler version. About the BPM file, you can email it to modeler@bizagi.com to analyse it.

We look forward to hearing from you

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Ana Fiipa Amaral ● 4 years ago

Dear Juan,

not only I have constantly the same problem (bizagi tool simply shut down), but I also have two more errors (please check the attach files).

Can you help me?

Thank you in advance,

Ana Filipa

Files: Bizagi erro 1.P... Bizagi erro 2.P...

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Juan Zuluaga ● 4 years ago

Dear Ana,

In order to solve this issue, please install the latest version 3.0.0.022: http://www.bizagi.com/en/products/bpm-suite/modeler#downloadmodeler. Then, apply our latest FIX according the instructions: https://bizagi.sharefile.com/d-s7e0bb4bde0b46d69.

If the problem continues, please tell us Windows version, CPU architecture (x32 or x64), and Modeler architecture (x32 or x64).

We look forward to hearing from you

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Ana Fiipa Amaral ● 4 years ago

Juan,

thank you for the prompt reply.

The problem continues. Please, find attached the error that appears when I try to search for diagrams that I had made. Also in attached, the Windows version, CPU and Modeler architecture.

If you require any other information, please let me know.

Thank you in advance,

Ana Filipa

Files: Erro Bizagi.PNG Bizagi details.... Windows detais....

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Juan Zuluaga ● 4 years ago

Dear Ana,

A member of our support team will contact you to analyse your installation.

Best Regards

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