Please give us further information about your environment:
Thank you in advance
I've got the same problem.
Windows 7 proffesional 64 bit
Modeller version 3.0.0.015 64 bit
Net framework 4.5.51209
Please reinstall the .NET Framework and try again.
Unfortunately it's still not working. I've tried different .NET Frameworks and still no change. Modeller is working only after reinstalling Modeller. When I've running program second time it crashed.
One more info: program "has stopped working" when 'Log in' window should be lunched.
A member of our support team will contact you to check your environment through a remote session.
Great. I will be waiting.
Any news regarding this issue?
Yes. Our team has already sent an email. Please check your inbox.
In order to solve this problem, you need to upgrade to our latest release 3.0.0.022. To download this version, please visit this link: http://www.bizagi.com/en/bpm-suite/bpm-products/modeler#downloadmodeler
Then, you need to apply the following FIX according README file: https://bizagi.sharefile.com/d-s34aecdd067b48ba8
If the problem continues, please follow these steps:
Sometimes this problem appears because the user doesn´t have enough rights on the modeler.
I have downloaded latest release 3.0.0.022 and also tried to run as administrator but still i am getting same issue that is "Bizagi modeler has stopped working".
Even i installed 2 times by reinstalling it.
Please help me out to resolve this problem.
A member of our support will contact you to analyse your problem.
I have the same problem and i have tried all the solutions above and it is still not working
In order to solve this issue, please re-install your .NET framework and apply our latest FIX according instruction file: https://bizagi.sharefile.com/d-sf972202b31346129
We look forward to hearing from you
Thank you for your response! I installed the .NET framework and applied the instruction file and it still doesn't work. The same problem appears
A member of our support team will contact you to check it deeply.
Hi! I have the same problem and I've tried everything, nothing helps. Please help! :)
Please send us the message that appears in the event viewer log. To know how to see it, please visit this web page: Windows Support. In addition, send us a screenshot of it.
I have the same problem.
I have tried the fix and run as administrator and the problem still remains.
We had a similar issue and we fixed it. Please apply our latest FIX according instruction file: https://bizagi.sharefile.com/d-s2ed75d1e2d549eba
If the problem continues, please send us the message that appears in the event viewer log. To know how to see it, please visit this web page: Windows Support
Hi. Could you give me the latest fix for the new version 3.1.0.011?
I have this similar problem but ver 3.1.0.011
No, the solution was for the version 3.0.0.022 because at the moment I wrote the posted comment, the version 3.1 was not released. if the problem continues in our last version, v3.1, please send us the message that appear in your Windows event log.
Hi, just installed the lates version 3.1 (downloaded today 10/5/16) after I have rmoved a previous version AND after cleaning my registry. I am running Windows 10 with the lates version of .NET. Stil I have the problem popping up (Bizagi Process Modeler has stopped working). I was thinking of making use of this program to learn my students ho to build BPMN models. Now I think I have to look again ....
Or are you going to fix this problem for once and ever?
This problem can be caused for some reasons. To identify what is going on in your installation, please check into the Windows event viewer logs to see if the problem appears there.
in fact there are 4 erros, unfortunately in dutch but you can recognise version numbers, errorcodes and address information.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name=".NET Runtime"
<TimeCreated SystemTime="2016-10-10T11:28:10.015634200Z" />
<Data>Toepassing: BizagiModeler.exe Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte
uitzondering. Uitzonderingsinformatie: uitzonderingscode c0000095,
<Provider Name="Application Error"
<TimeCreated SystemTime="2016-10-10T11:28:10.127931700Z" />
<TimeCreated SystemTime="2016-10-10T11:28:15.115066100Z" />
<Data>Toepassing: CefSharp.BrowserSubprocess.exe Framework-versie: v4.0.30319
uitzondering. Uitzonderingsinformatie: System.NullReferenceException bij
<Module>.CefExecuteProcess(CefMainArgs*, CefRefPtr<CefApp>*, Void*)
bij CefSharp.CefAppWrapper.Run() bij
<TimeCreated SystemTime="2016-10-10T11:28:15.180736000Z" />
More system information:
Windows 10 Home version: 1607, build: 14393.222
.NET Framework 4.6.2
Hopfully you have enough information for solving the problem,
waiting for respons on the additional information ...
Thank you for your feedback. We are still analysing this problem. Please enable Modeler traces to check the log file.
How to enable Modeler trace?
Sorry for reacting a bit late, bussy with other things too ;-)
I have changed the config file as you suggested. Trying to run Bizagi the application is still ending in the same fasion (error as described above). The is nog log file written in the directory I made for this purpose (see the changes in the config file)
It is still not working! Did I miss something?
I tried to attach the file twice but I cna't see the results so see below for a copy of the config file:
<?xml version="1.0" encoding="utf-8"?>
<section name="entityFramework" type="System.Data.Entity.Internal.ConfigFile.EntityFrameworkSection, EntityFramework, Version=184.108.40.206, Culture=neutral, PublicKeyToken=b77a5c561934e089" requirePermission="false" />
<!-- For more information on Entity Framework configuration, visit http://go.microsoft.com/fwlink/?LinkID=237468 -->
<add key="DSNDB" value="" />
<add key="PROVIDERTYPE" value="MSSqlClient" />
<add key="DDay.Update.Uri" value="http://www.bizagi.com/modelerupdate/install/BizAgiProcessModeler.application" />
<add key="Culture" value="en" />
<add key="SkipUpdate" value="false" />
<add key="ClientSettingsProvider.ServiceUri" value="" />
<add key="DefaultLanguage" value="en" />
<assemblyIdentity name="Newtonsoft.Json" publicKeyToken="30ad4fe6b2a6aeed" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-220.127.116.11" newVersion="18.104.22.168" />
<assemblyIdentity name="System.Data.SQLite" publicKeyToken="db937bc2d44ff139" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-22.214.171.124" newVersion="126.96.36.199" />
<assemblyIdentity name="System.Data.SQLite.Linq" publicKeyToken="db937bc2d44ff139" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-188.8.131.52" newVersion="184.108.40.206" />
<assemblyIdentity name="System.Data.SQLite.EF6" publicKeyToken="db937bc2d44ff139" culture="neutral" />
<assemblyIdentity name="System.Data.SQLite.Core" publicKeyToken="db937bc2d44ff139" culture="neutral" />
<assemblyIdentity name="System.Runtime" publicKeyToken="b03f5f7f11d50a3a" culture="neutral" />
<bindingRedirect oldVersion="0.0.0.0-220.127.116.11" newVersion="18.104.22.168" />
<assemblyIdentity name="System.Threading.Tasks" publicKeyToken="b03f5f7f11d50a3a" culture="neutral" />
<add name="TraceLevelSwitch" value="1" />
<trace autoflush="true" indentsize="1">
<remove name="Default" />
<add name="BPM-Xml-Listener" initializeData="C:\BizAgiProcessModeler\log.xml" type="System.Diagnostics.XmlWriterTraceListener" traceOutputOptions="ProcessId,DateTime" />
<supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.5.2" />
<remove invariant="System.Data.SQLite.EF6" />
<add name="SQLite Data Provider (Entity Framework 6)" invariant="System.Data.SQLite.EF6" description=".NET Framework Data Provider for SQLite (Entity Framework 6)" type="System.Data.SQLite.EF6.SQLiteProviderFactory, System.Data.SQLite.EF6" />
<remove invariant="System.Data.SQLite" />
<add name="SQLite Data Provider" invariant="System.Data.SQLite" description=".NET Framework Data Provider for SQLite" type="System.Data.SQLite.SQLiteFactory, System.Data.SQLite" />
<defaultConnectionFactory type="System.Data.Entity.Infrastructure.LocalDbConnectionFactory, EntityFramework">
<parameter value="v11.0" />
<provider invariantName="System.Data.SqlClient" type="System.Data.Entity.SqlServer.SqlProviderServices, EntityFramework.SqlServer" />
<provider invariantName="System.Data.SQLite.EF6" type="System.Data.SQLite.EF6.SQLiteProviderServices, System.Data.SQLite.EF6" />
I´m with the same problem. Need to work with my client at field. Will it not be solved?! Thankyou
It looks like a problem of .NET Framework. Please re-install it and try again. If the problem continues, you can try installing in another computer.
I am experiencing this same error. Was a fix for it ever found? I can't access the program at all.
In order to solve this issue, you can follow these steps:
The 32bit version seems to work!
Thanks for your help.
Hello i have ha same problem i seems that the link to have the 32 bits version is not correct each time i try it is the -' bits version that is dowloaded
may you help me please
You can download the correct version from: http://download.bizagi.com/modeler/BizagiModelerSetup_x86.exe
thank you very much Juan
My Bizagi modeller stopped working after a month of working.
I deinstalled and re-installed.
I downloaded the 32 bit version and got the following error as shown in picture.
I also removed and added back the .net Framework 3.5. Shown in another picture.
What should i do next to get Bizagi working?
In order to solve this issue, please check our system requirements at: http://help.bizagi.com/process-modeler/en/index.html?system_requirements.htm and install our latest release: https://bizagi.sharefile.com/d-s208bce8f03244349.
If the problem continues, please send us the message that appears in Windows Application on Event viewer.
Yes, i already had the latest release and correct system requirements.
We spent some time in Event viewer and managed to solve the issue.
Hello BizAgi Team!
I am experiencing this problem also. My laptop computer is under Windows 10 OS and with .NET 4.6.1.
Previous versions of BizAgi worked fine but when I upgraded to 64 bit version 22.214.171.124 yesterday, this error occurred. I tried everything I could find as advice on this site but at no avail.
I uninstalled it, restarted the computer and installed BizAgi again but nothing changed. The program simply could not start, it only showed blank white rectangle and crashed every time.
I am enclosing the file with four repeating errors from the Event Viewer for your information and eventual further analysis. Interesting to me was the fact that Revo Uninstaller shows it in the list of installed programs not as 64 but as a 32 bit application?!?
So, I have uninstalled 64 bit version and installed the 32 bit version, which works so far. I hope that it might help you to resolve this issue in 64 bit version of BizAgi soon.
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