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Bizagi Modelor v 3.1.011 did not start on windows 10.

Hi,

I'm using Bizagi Modeler V 3.1.011 on Windows 10 anniversary

update (V 10.0.14393, language PT-PT) and it stops after showing initial

window.

I uninstall and reinstalled it, but problem maintains.

I tried running program as administrator and with

windows 7 and 8.1 compatibility, without any success.

I’ve attached WER file with details of the error.

Can you help solve the problem?

Thanks

Rui Simao

________________________________

Version=1

EventType=APPCRASH

EventTime=131242788832310980

ReportType=2

Consent=1

UploadTime=131242788833318667

ReportIdentifier=3d46d555-b092-11e6-9c4c-14dae9c3ac3d

IntegratorReportIdentifier=5531e8c5-0692-4d86-bddd-2ef17ad6eae0

NsAppName=BizagiModeler.exe

AppSessionGuid=00001e40-0001-0046-4102-28f99e44d201

TargetAppId=W:0006200f0c893ac197268858b559a1a3756300000000!00008e48ec762bb7f2cd4d288cd137203f1c378a2f20!BizagiModeler.exe

TargetAppVer=2016//09//22:13:34:32!0!BizagiModeler.exe

BootId=4294967295

Response.BucketId=53f4fba7b40015b839215919bf2710a1

Response.BucketTable=4

Response.LegacyBucketId=120557736840

Response.type=4

Sig[0].Name=Nome da Aplicação

Sig[0].Value=BizagiModeler.exe

Sig[1].Name=Versão da Aplicação

Sig[1].Value=3.1.0.11

Sig[2].Name=Carimbo de Data//Hora da Aplicação

Sig[2].Value=57e3dde8

Sig[3].Name=Nome do Módulo com Falhas

Sig[3].Value=LavasoftTcpService64.dll

Sig[4].Name=Versão do Módulo com Falhas

Sig[4].Value=2.3.4.7

Sig[5].Name=Carimbo de Data//Hora do Módulo com Falhas

Sig[5].Value=555dc671

Sig[6].Name=Código de exceção

Sig[6].Value=c0000095

Sig[7].Name=Desvio de Exceção

Sig[7].Value=0000000000008902

DynamicSig[1].Name=Versão do SO

DynamicSig[1].Value=10.0.14393.2.0.0.256.4

DynamicSig[2].Name=ID de Região

DynamicSig[2].Value=2070

DynamicSig[22].Name=Informações Adicionais 1

DynamicSig[22].Value=bfef

DynamicSig[23].Name=Informações Adicionais 2

DynamicSig[23].Value=bfef348dfc3144f4211de2095b9089eb

DynamicSig[24].Name=Informações Adicionais 3

DynamicSig[24].Value=0f2f

DynamicSig[25].Name=Informações Adicionais 4

DynamicSig[25].Value=0f2fe031db2808e1e0aeb15ba2f92655

UI[2]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\BizagiModeler.exe

UI[3]=Bizagi Process Modeler deixou de funcionar

UI[4]=O Windows pode procurar uma solução para o problema na Internet.

UI[5]=Procurar online por uma solução e fechar o programa

UI[6]=Procurar posteriormente por uma solução online e fechar o programa

UI[7]=Fechar o programa

LoadedModule[0]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\BizagiModeler.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll

LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[7]=C:\WINDOWS\System32\sechost.dll

LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[16]=C:\WINDOWS\System32\USER32.dll

LoadedModule[17]=C:\WINDOWS\System32\win32u.dll

LoadedModule[18]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[19]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[20]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[21]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\MSVCR120_CLR0400.dll

LoadedModule[23]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\e96b4590c579d08edc2e60cc3e5ae997\mscorlib.ni.dll

LoadedModule[24]=C:\WINDOWS\System32\ole32.dll

LoadedModule[25]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[26]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[27]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[28]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[29]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\ee1c3ea3e0049df6d53b35e21c2247e4\System.ni.dll

LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\3ac58fb7cb8d849d0f85f2435e1a0066\System.Drawing.ni.dll

LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\04e26b57f0c211fdb0d877810b37497f\System.Windows.Forms.ni.dll

LoadedModule[32]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[33]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[35]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[36]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\46ebe2b057622677cfc3fd04f47081c0\System.Core.ni.dll

LoadedModule[37]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Microsoft.V9921e851#\1962b3ea0700d5d2f425705e04c859c2\Microsoft.VisualBasic.ni.dll

LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Data\29b20969676c89ace6ddd9b6c4b8c978\System.Data.ni.dll

LoadedModule[39]=C:\WINDOWS\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[40]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[41]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[42]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[43]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Web.Services\33e67f6891234027289c8b96b8a711ae\System.Web.Services.ni.dll

LoadedModule[44]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\a7f47973b917fdac945dd35f56b99eaf\System.Configuration.ni.dll

LoadedModule[45]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\42142f2f161821b78f345ecf759fa095\System.Xml.ni.dll

LoadedModule[46]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\CefSharp.Core.dll

LoadedModule[47]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\MSVCP120.dll

LoadedModule[48]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\MSVCR120.dll

LoadedModule[49]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\libcef.dll

LoadedModule[50]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[51]=C:\WINDOWS\System32\COMDLG32.dll

LoadedModule[52]=C:\WINDOWS\System32\shcore.dll

LoadedModule[53]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV

LoadedModule[54]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[55]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[56]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.447_none_42191651c6827bb3\COMCTL32.dll

LoadedModule[57]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[58]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[59]=C:\WINDOWS\System32\profapi.dll

LoadedModule[60]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[61]=C:\WINDOWS\SYSTEM32\USERENV.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[64]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll

LoadedModule[65]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[66]=C:\WINDOWS\System32\NSI.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[69]=C:\WINDOWS\SYSTEM32\OLEACC.dll

LoadedModule[70]=C:\WINDOWS\SYSTEM32\USP10.dll

LoadedModule[71]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[73]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL

LoadedModule[74]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[75]=C:\WINDOWS\SYSTEM32\dwrite.dll

LoadedModule[76]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[77]=C:\WINDOWS\system32\NLAapi.dll

LoadedModule[78]=C:\WINDOWS\system32\audioses.dll

LoadedModule[79]=C:\WINDOWS\system32\MMDevAPI.DLL

LoadedModule[80]=C:\WINDOWS\SYSTEM32\wintypes.dll

LoadedModule[81]=C:\WINDOWS\system32\DEVOBJ.dll

LoadedModule[82]=C:\WINDOWS\system32\PROPSYS.dll

LoadedModule[83]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[84]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[85]=C:\WINDOWS\System32\SETUPAPI.dll

LoadedModule[86]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[87]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runt73a1fc9d#\4da3c72f42204a2df7e76da2a003a8df\System.Runtime.Remoting.ni.dll

LoadedModule[88]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.14393.447_none_0d5aa7fbb6d35646\comctl32.dll

LoadedModule[89]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.14393.321_none_72fe05dd211a5fae\gdiplus.dll

LoadedModule[90]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Accessibility\e828edb324154277d8b2eaa9640a520d\Accessibility.ni.dll

LoadedModule[91]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll

LoadedModule[92]=C:\WINDOWS\SYSTEM32\rasapi32.dll

LoadedModule[93]=C:\WINDOWS\SYSTEM32\rasman.dll

LoadedModule[94]=C:\WINDOWS\SYSTEM32\rtutils.dll

LoadedModule[95]=C:\WINDOWS\system32\LavasoftTcpService64.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\MSWSOCK.dll

LoadedModule[97]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[99]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[100]=C:\Windows\System32\rasadhlp.dll

LoadedModule[101]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[102]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[103]=C:\Windows\System32\ieframe.dll

LoadedModule[104]=C:\Windows\System32\NETAPI32.dll

LoadedModule[105]=C:\Windows\System32\NETUTILS.DLL

LoadedModule[106]=C:\Windows\System32\WKSCLI.DLL

LoadedModule[107]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[108]=C:\WINDOWS\system32\d3d11.dll

LoadedModule[109]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[110]=C:\WINDOWS\system32\dxgi.dll

LoadedModule[111]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[112]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\UIAutomationProvider\202b3ae257e405db5bb3c51d4623986d\UIAutomationProvider.ni.dll

LoadedModule[113]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Numerics\ed34299df90bda5a02598c5c4b4a9e24\System.Numerics.ni.dll

LoadedModule[114]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runteb92aa12#\d55e112b638ed61c3240dd7e16670fd1\System.Runtime.Serialization.ni.dll

LoadedModule[115]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml.Linq\3eacb3a4f85df004c8de770939a0ce93\System.Xml.Linq.ni.dll

LoadedModule[116]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Web\32dfa16b008e619728960e40eb978ce3\System.Web.ni.dll

LoadedModule[117]=C:\Windows\System32\mshtml.dll

LoadedModule[118]=C:\Windows\System32\srpapi.dll

LoadedModule[119]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[120]=C:\Program Files\Common Files\Microsoft Shared\VS7Debug\pdm.dll

LoadedModule[121]=C:\Program Files\Common Files\Microsoft Shared\VS7Debug\msdbg2.dll

LoadedModule[122]=C:\Windows\System32\ieapfltr.dll

LoadedModule[123]=C:\Windows\System32\jscript9.dll

LoadedModule[124]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Microsoft.mshtml\42a0981ba08179aa97f5475fe1938f16\Microsoft.mshtml.ni.dll

LoadedModule[125]=C:\WINDOWS\system32\msimtf.dll

LoadedModule[126]=C:\WINDOWS\system32\mlang.dll

LoadedModule[127]=C:\WINDOWS\System32\apphelp.dll

LoadedModule[128]=C:\Windows\System32\d2d1.dll

LoadedModule[129]=C:\WINDOWS\SYSTEM32\d3d10warp.dll

LoadedModule[130]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Runt19c51595#\6f63002428db0c090dedcbb9517b9d0e\System.Runtime.Caching.ni.dll

LoadedModule[131]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[132]=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\Hunspellx64.dll

LoadedModule[133]=C:\WINDOWS\SYSTEM32\WINSTA.dll

LoadedModule[134]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.ServiceModel\9d0f658faeab6352336ec6d83411ed47\System.ServiceModel.ni.dll

LoadedModule[135]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\SMDiagnostics\43d8fe97375a244488c3c5e31ea3b120\SMDiagnostics.ni.dll

LoadedModule[136]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Servd1dec626#\d941a478cfdc54055437ef7709c290b5\System.ServiceModel.Internals.ni.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

FriendlyEventName=Deixou de funcionar

ConsentKey=APPCRASH

AppName=Bizagi Process Modeler

AppPath=C:\Program Files\Bizagi\Bizagi Modeler\Modeler\BizagiModeler.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=9F39A4B186A447F35958AC6213C8F8E0

MetadataHash=482866631

___________________

Comments (6)

photo
1

Dear Rui,

In order to fix it, please follow these steps:

  1. Reinstall .NET framework
  2. If the problem continues, un-install the x64 version and install the x32 version. Download it from: http://www.bizagi.com/en/products/bpm-suite/modeler#downloadmodeler
  3. Apply the latest FIX according the instruction file: https://bizagi.sharefile.com/d-s5617dca5a8f43cd9

We look forward to hearing from you

photo
1

Rui, have the problem been solved with this procedure ?

photo
1

How could we download 32 bits version ? Did not find the option. The site automatically detects my platform and goes downloading 64 bits.

photo
1

Dear Carlos,

You can download our latest 3.1 version from: https://bizagi.sharefile.com/d-s558e8398e954870a

Regards

photo
photo
1

One issue I found may be related to this problem, witch hapens to me in a alleatory fashion.

In the most recent update of CefSharp, they fixed an issue that is reported to happen in some processors.

I think its the case of applying this new version in Bizagi package:

https://github.com/cefsharp/CefSharp/releases

  • See issue #1819 53 Crash running x64 build on

    processors that do not support vmovaps [@amaitland]

photo
1

Dear Carlos,

It will be analysed and resolved in a future version.

Best Regards