Solved

Bizagi Modeller v3.4.1068 crashes at startup

We installed the latest Bizagi Modeller v3.4.1068 on a PC running Windows 10 ver 1809. However when we try to start Bizagi it crashes before we see the splash screen. It throws an exception in Windows Event viewer with a "System.IO.FileLoadException".

We have tried to uninstall/install Bizagi but with no luck.

We have tried to uninstall and reinstall .NET 4.6 and 4.7, updated to .NET 4.8 but with no luck.

We have also tried running Bizagi as an administrator but same error. We even tried giving full write access to the main Bizagi folder, still no luck.

Any ideas?

I have added a crashdump below:

Version=1

EventType=CLR20r3

EventTime=132079288937283641

ReportType=2

Consent=1

UploadTime=132079288945923988

ReportStatus=268435456

ReportIdentifier=f98b69f6-9d3f-41d2-bd3a-cf3a0de5b6ff

IntegratorReportIdentifier=1badce88-3b59-42c2-8c26-506d283d4fa1

Wow64Host=34404

NsAppName=BizagiModeler.exe

OriginalFilename=BizagiModeler.exe

AppSessionGuid=000019dc-0001-0007-7d5d-2fd9693dd501

TargetAppId=W:00066278a7b2187266e7f3a74f5a2abd085200000000!0000b5c59cfb182b6f801cb958c47d66e75eeda1a93d!BizagiModeler.exe

TargetAppVer=2019//06//06:03:24:25!6845f!BizagiModeler.exe

BootId=4294967295

TargetAsId=415

IsFatal=1

EtwNonCollectReason=1

Response.BucketId=9dc9365e696a24246997bd9a526d8e97

Response.BucketTable=5

Response.LegacyBucketId=1844151042937032343

Response.type=4

Sig[0].Name=Problemsignatur 01

Sig[0].Value=BizagiModeler.exe

Sig[1].Name=Problemsignatur 02

Sig[1].Value=3.4.1.68

Sig[2].Name=Problemsignatur 03

Sig[2].Value=5cf88769

Sig[3].Name=Problemsignatur 04

Sig[3].Value=BizagiModeler

Sig[4].Name=Problemsignatur 05

Sig[4].Value=3.4.1.68

Sig[5].Name=Problemsignatur 06

Sig[5].Value=5cf88769

Sig[6].Name=Problemsignatur 07

Sig[6].Value=e

Sig[7].Name=Problemsignatur 08

Sig[7].Value=c7

Sig[8].Name=Problemsignatur 09

Sig[8].Value=System.IO.FileLoadException

DynamicSig[1].Name=OS-version

DynamicSig[1].Value=10.0.17763.2.0.0.256.4

DynamicSig[2].Name=Landestandard-id

DynamicSig[2].Value=1030

DynamicSig[22].Name=Flere oplysninger 1

DynamicSig[22].Value=e451

DynamicSig[23].Name=Flere oplysninger 2

DynamicSig[23].Value=e451a1fab1b88744a24b2e73015ee511

DynamicSig[24].Name=Flere oplysninger 3

DynamicSig[24].Value=3304

DynamicSig[25].Name=Flere oplysninger 4

DynamicSig[25].Value=3304d8ebb50acfb970ff0a972a049bb3

UI[2]=C:\Program Files\Bizagi\Bizagi Modeler\BizagiModeler.exe

LoadedModule[0]=C:\Program Files\Bizagi\Bizagi Modeler\BizagiModeler.exe

LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL

LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll

LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll

LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.DLL

LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[7]=C:\WINDOWS\System32\sechost.dll

LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll

LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll

LoadedModule[11]=C:\WINDOWS\System32\combase.dll

LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[13]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[14]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[15]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[16]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[17]=C:\WINDOWS\System32\USER32.dll

LoadedModule[18]=C:\WINDOWS\System32\win32u.dll

LoadedModule[19]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[20]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

LoadedModule[23]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll

LoadedModule[24]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll

LoadedModule[25]=C:\WINDOWS\System32\psapi.dll

LoadedModule[26]=C:\WINDOWS\System32\ole32.dll

LoadedModule[27]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[28]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll

LoadedModule[29]=C:\WINDOWS\System32\bcrypt.dll

LoadedModule[30]=C:\WINDOWS\Microsoft.Net\assembly\GAC_64\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll

LoadedModule[31]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[32]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[33]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[34]=C:\WINDOWS\System32\CRYPTSP.dll

LoadedModule[35]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[36]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll

LoadedModule[37]=C:\WINDOWS\System32\shell32.dll

LoadedModule[38]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[39]=C:\WINDOWS\System32\shcore.dll

LoadedModule[40]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[41]=C:\WINDOWS\System32\profapi.dll

LoadedModule[42]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[43]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll

LoadedModule[44]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[45]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[46]=C:\WINDOWS\SYSTEM32\SspiCli.dll

LoadedModule[47]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[48]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[49]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[50]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll

LoadedModule[51]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.107_none_10deb3fe64337043\COMCTL32.dll

LoadedModule[52]=C:\WINDOWS\System32\imagehlp.dll

LoadedModule[53]=C:\WINDOWS\SYSTEM32\gpapi.dll

LoadedModule[54]=C:\Windows\System32\cryptnet.dll

LoadedModule[55]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[56]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[57]=C:\WINDOWS\System32\NSI.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[59]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[60]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[61]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[62]=C:\WINDOWS\SYSTEM32\rasapi32.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\rasman.dll

LoadedModule[64]=C:\WINDOWS\SYSTEM32\rtutils.dll

LoadedModule[65]=C:\WINDOWS\system32\mswsock.dll

LoadedModule[66]=C:\WINDOWS\SYSTEM32\winhttp.dll

LoadedModule[67]=C:\Windows\System32\rasadhlp.dll

LoadedModule[68]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\secur32.dll

LoadedModule[70]=C:\WINDOWS\system32\schannel.DLL

LoadedModule[71]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[73]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[74]=C:\WINDOWS\system32\ncryptsslp.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=17763

OsInfo[3].Key=ubr

OsInfo[3].Value=107

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1030

OsInfo[7].Key=geoid

OsInfo[7].Value=61

OsInfo[8].Key=sku

OsInfo[8].Value=4

OsInfo[9].Key=domain

OsInfo[9].Value=1

OsInfo[10].Key=prodsuite

OsInfo[10].Value=256

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=1

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=51

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.55.17763.0-11.0.47

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=8052

OsInfo[19].Key=svolsz

OsInfo[19].Value=237

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=180914

OsInfo[22].Key=bldtm

OsInfo[22].Value=1434

OsInfo[23].Key=bldbrch

OsInfo[23].Value=rs5_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.17763.107.amd64fre.rs5_release.180914-1434

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=Enterprise

OsInfo[32].Key=ring

OsInfo[32].Value=Retail

OsInfo[33].Key=expid

OsInfo[34].Key=containerid

OsInfo[35].Key=containertype

OsInfo[36].Key=edu

OsInfo[36].Value=0

FriendlyEventName=Handlingen blev afbrudt

ConsentKey=CLR20r3

AppName=Bizagi Process Modeler

AppPath=C:\Program Files\Bizagi\Bizagi Modeler\BizagiModeler.exe

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=B549FABB65A2FD49F17AE6EBF8C6025D

MetadataHash=-843490059

Comments (4)

photo
1

Dear Karsten,

In order to follow up this issue, we require the following information:

- Language of the Windows

- Send us the file: BizAgiProcessModelerlog.xml usually located at: C:\Users\Public\Documents

- Send us the full event viewer logs.

We look forward to hearing from you

photo
1

We are running a Danish version of Windows.

I have attached the BizAgiProcessModelerlog.xml for now. Hope this will help the debug process.

I you require a copy of all our event logs, we would prefer to deliver these through a private channel.

photo
1

Installing KB4487044 solved the issue. You may close this topic.

photo
1

Dear Karsten,

Thank you for your feedback. We are glad that it has been resolved.

Regards