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Bizagi Modeler 3.2.6.094 login crash

Hello, I just upgraded to Bizagi Modeler 3.2.6.094 on Windows 7 Enterprise SP1 64-bit. After opening the modeler a login pop-up is prompted and after I type in the right user and password, the application crashes. Please see the attached print-screens.

Thanks in advance!

Comments (6)

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Dear Philippe,

In order to analyse what happens with the Modeler, please check the message that appears in your event viewer. To start Event Viewer by using the Windows interface

  1. Click the Start button.
  2. Click Control Panel .
  3. Click System and Maintenance .
  4. Click Administrative Tools .
  5. Double-click Event Viewer .
  6. Click Windows Logs
  7. Click Application
  8. Look for the error message.

We look forward to hearing from you

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Hi, please find enclosedthe error events.

  1. -<Events>
  2. -<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">;
  3. -<System>
  4. <Provider Name=".NET Runtime"/>
  5. <EventID Qualifiers="0">1026</EventID>
  6. <Level>2</Level>
  7. <Task>0</Task>
  8. <Keywords>0x80000000000000</Keywords>
  9. <TimeCreated SystemTime="2018-04-23T06:20:54.000000000Z"/>
  10. <EventRecordID>104031</EventRecordID>
  11. <Channel>Application</Channel>
  12. <Computer>X</Computer>
  13. <Security/>
  14. </System>
  15. -<EventData>
  16. <Data>Application: BizagiModeler.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Exception at Bizagi.ProcessModeler.BusinessLogic.Cloud.Endpoints.EndpointsCloudServices.GetEndpoints() at Bizagi.ProcessModeler.BusinessLogic.Cloud.CloudSettingsManager.get_Endpoints() at Bizagi.ProcessModeler.BusinessLogic.Cloud.User.UserCloudQueryServices.GetAuthenticatedUser() at Bizagi.ProcessModeler.UI.Logic.Cloud.Window.UserAuthenticationController.AuthenticateUser() at Bizagi.ProcessModeler.UI.Logic.Cloud.Window.SignInAndRegistrationController.SignInAndRegister(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams) at Bizagi.ProcessModeler.UI.Logic.Registration.RegistrationUpdater.UpdateRegistration(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams, Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationResult, Bizagi.ProcessModeler.BusinessEntities.Common.RegistrationPolicies) at Bizagi.ProcessModeler.UI.Logic.Registration.RegistrationUIManager.CheckPoliciesAndRegisterUser(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams) at Bizagi.ProcessModeler.UI.FrmModeler.<OnLoad>b__183_0() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() </Data>
  17. </EventData>
  18. </Event>
  19. </Events>

  1. <EventData>
  2. <Data>Application: BizagiModeler.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Exception at Bizagi.ProcessModeler.BusinessLogic.Cloud.Endpoints.EndpointsCloudServices.GetEndpoints() at Bizagi.ProcessModeler.BusinessLogic.Cloud.CloudSettingsManager.get_Endpoints() at Bizagi.ProcessModeler.BusinessLogic.Cloud.User.UserCloudQueryServices.GetAuthenticatedUser() at Bizagi.ProcessModeler.UI.Logic.Cloud.Window.UserAuthenticationController.AuthenticateUser() at Bizagi.ProcessModeler.UI.Logic.Cloud.Window.SignInAndRegistrationController.SignInAndRegister(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams) at Bizagi.ProcessModeler.UI.Logic.Registration.RegistrationUpdater.UpdateRegistration(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams, Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationResult, Bizagi.ProcessModeler.BusinessEntities.Common.RegistrationPolicies) at Bizagi.ProcessModeler.UI.Logic.Registration.RegistrationUIManager.CheckPoliciesAndRegisterUser(Bizagi.ProcessModeler.BusinessEntities.Registration.RegistrationParams) at Bizagi.ProcessModeler.UI.FrmModeler.<OnLoad>b__183_0() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Threading.ThreadHelper.ThreadStart() </Data>
  3. </EventData>
  4. </Event>
  5. </Events>

Thanks

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Dear Philippe,

Thank you for your feedback. We have escalated to our product team. As soon we get news, we will write back.

Meanwhile, they give us an answer, please make sure of these steps. Please follow these steps and try to sign in again.

Add these exceptions to the proxy

  • *.bizagi.*
  • *.msecnd.*

Verify if Ad-Aware is installed. Uninstalling this program will resolve the connection issues.

We look forward to hearing from you

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Hello Juan.

I think I have the same crash as described by Philippe (.net runtime exception). But as I'm in an company with strong security rules, I cannot make all the changes you suggest.

And as I'm want to test the Bisagi Modeller for my business unit, this kind off issue is not good... Since 3 weeks, can you give us a simple solution to get into the Modeller?

Thank you

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Dear Christian,

A member of our support team will contact you by email.

Regards

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Dear Philippe,

We have not been able to reproduce it. Probably because the rules of the network are different, Please bear in mind our recommendations.

Best Regards