Answered

Add Status in Incident Management workflow

Hi,

I'm creating a simple process flow describing how incidents (tickets/issues/...) related to a software, registered in an incident management system flow from the submitter to the person analyzing the issue to the developer fixing the issue, etc ...

On the right, I would like to add a "column" showing the status of that incident in the incident management system (from "Submitted" to "Under analysis" to "...").

Is there a way to visualize this in Bizagi?

Many thanks in advance for the feedback.

Best regards,

Philippe

Best Answer
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Dear Philippe,

Bizagi allows you customizing the data displayed (columns) for pending activities and search results according to your needs. You can include fields from the business data model and delete or modify the standard Bizagi columns. Customized colums are displayed in:

  • Work Portal inbox
  • Searches results
  • Queries
  • Cases administration option (Under the Admin menu)

Customized columns for pending activities are available at four levels:

  • Global applications level: The column configuration that appears when the user enters to the work portal (Inbox).

  • Application level: The column configuration that appears when the user filters a search by a specific application.
  • Process level: The column configuration that appears when the user filters a search by an specific process.
  • Sub-process level: The column configuration that appears when accessing a sub-process from a task of the parent-process.

Each level of customization will overwrite the previous level. For example, if you have customization at global applications and process level, when you perform a search for cases on the process, the information will be displayed with the configuration of columns set at the process level. Otherwise, if there is not configuration at process level, the information will be displayed under the application or global applications configuration.

To know how to do it: http://help.bizagi.com/bpmsuite/en/index.html?customize_colums.htm

Regards

photo
0

Dear Philippe,

Bizagi allows you customizing the data displayed (columns) for pending activities and search results according to your needs. You can include fields from the business data model and delete or modify the standard Bizagi columns. Customized colums are displayed in:

  • Work Portal inbox
  • Searches results
  • Queries
  • Cases administration option (Under the Admin menu)

Customized columns for pending activities are available at four levels:

  • Global applications level: The column configuration that appears when the user enters to the work portal (Inbox).

  • Application level: The column configuration that appears when the user filters a search by a specific application.
  • Process level: The column configuration that appears when the user filters a search by an specific process.
  • Sub-process level: The column configuration that appears when accessing a sub-process from a task of the parent-process.

Each level of customization will overwrite the previous level. For example, if you have customization at global applications and process level, when you perform a search for cases on the process, the information will be displayed with the configuration of columns set at the process level. Otherwise, if there is not configuration at process level, the information will be displayed under the application or global applications configuration.

To know how to do it: http://help.bizagi.com/bpmsuite/en/index.html?customize_colums.htm

Regards